TERMS & CONDITIONS

Terms and Conditions  

These terms and conditions apply to the use of this website at www.mooimooi.co.uk (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website. 

 

The www.mooimooi.co.uk website is operated by Mooi Mood Ltd, a company register number:12204396

Any reference in these terms and conditions to “we” or “us” refers to Mooi Mood Ltd.

 

Our contact details are as follows:

Reg address:Woodlands Cottage, Risplith, Ripon, North Yorkshire, HG4 3EW. Please Note: this is just a registered accounts & correspondence address only, not a shop or address that the public can visit at any time.

General email: mooiandmooi@outlook.com

 

 

Introduction

You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

 

We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

 

Ordering from us

You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.

 

Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

 

We may refuse to accept an order:

 

(a) Where goods are not available

(b) Where we cannot obtain authorisation for your payment

(c) If there has been a pricing or product description error

(d) If you do not meet any eligibility criteria set out in our terms and conditions

(e) If the order is to be delivered outside of the United Kingdom.  

Pricing
VAT will be included in the total price upon checkout. Our prices are reviewed periodically.

Delivery
We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

Delivery will be made as soon as possible and usually within 7 days of receipt of your order.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

The majority of our products are despatched Royal Mail 48hr. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.


Please note: we will not be held liable for any late deliveries if delays occur by causes beyond our reasonable control including, without limitation:-
(a) fire;
(b) severe weather conditions;
(c) industrial dispute;
(d) strike or labour disputes


Order Cancellations
Orders that have been personalised cannot be cancelled once they have entered the production process. If you still wish to cancel the order beyond this point 100% of the order will still be charged.

If you wish to cancel your order you can notify us during office hours by email to mooiandmooi@outlook.com immediately. Or the goods may have already gone into production, at which point they cannot be cancelled.
Where goods have already been dispatched to you a refund is not possible.

Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

Returns and Exchange

If the customer wishes to return an item, please contact our customer service team quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on the next course of action.

Incorrect item received.

If the item received is not what was originally ordered, please contact customer service quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return. 

Faulty item

If the item received is faulty, please contact our customer care team quoting the order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required. We will then advise on how to proceed with the return. Refunds cannot be given if the fault is as a result of misuse.

Non-Personalised

If an item is classed a non-personalised. Items within this category can be returned for a refund within 30 days. The return postage cost is the responsibility of the customer, unless the item is faulty. We would recommend sending items by a secure delivery method that covers the cost of the item, and we cannot be held responsible for items lost or damaged in the post.

Colour
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, your order is placed at your own risk.

Buying products containing alcohol 

The purchaser  must be over the current legal age for purchasing alcohol of 18+
The alcohol product will be distributed by a third party supplier

You may be required to sign for the alcohol on delivery of your parcel, and only a person aged 18+ will be allowed to sign for the parcel.

Data

Mooi Mood are compliant, please refer to our privacy policy for more information

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

Disclaimer
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Liability
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.

 

Products Containing Batteries

Some of our products, including our clock range, come supplied with batteries. Here at PMC we are committed to help the environment where possible. It is important to dispose of used batteries in a safe way through the proper channels. 

Due to the chemical makeup of batteries, they should not be disposed of with normal household waste but rather through a recognized battery collection point. To find your nearest collection points please visit; http://www.batteryback.org/battery-collection.html. For further information regarding the disposal and the recycling of batteries you can visit; http://www.batteryback.org/links.html

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